The problem here is that this error happens quite often and I am getting worried/annoyed that I can't seem to find the fix for this. I implemented a fix on Monday, and no more crashes over the last 5 days. Solved it by installing the latest BIOS (via a bootable USB stick using the Dell Diagnostic Deployment Package (DDDP)) AND replacing the drive with a new, larger SSD, AND THEN using the Dell "SupportAssist OS Recovery" USB stick … I have read others posts about this issue but to no avail no one has had a fix for this. In short, "Hard Drive - Not Installed" kept appearing. maybe a pic would help. And I'm not much of a tech guy, but how does this suddenly happen? Reputations: 4 Messages: 105 Likes Received: 16 Trophy Points: 41. Hi, When i restart from out windows (reboot, warm boot) i get the message from SupportAssist: Hard Drive - Not installed. Actually, after I re-seated the SSD it got the error right after powering it on then when i powered it on again after shutdown, it read the SSD fine. Create Partitions Meaning, the SSD died. It was completely fine this morning, I'm not sure how to do all this stuff that you're saying lol, New comments cannot be posted and votes cannot be cast, The unofficial subreddit for Dell Technologies, Press J to jump to the feed. These installation instructions have be made into 6 easy to follow printable steps. How much did it all cost? More Specs. It was already set to AHCI by default.. (Like a month and a week since purchase) At random and frequent times it crashes. Then continue with the other instructions I gave. These installation instructions have be made into 4 easy to follow printable steps. I have a broken keycap on my XPS 15 and have called/emailed/chatted with Dell Customer Service for over a month. Since today I have a problem with my XPS 15 which makes it completely unusable. Didn't do anything at the Dell logo this time. Press question mark to learn the rest of the keyboard shortcuts, https://2.bp.blogspot.com/-f5-01Il1O-k/WYZ5oftb3wI/AAAAAAAAE_E/S_D_6leQY-4YKR3uaHe-3rlT9MRLGCdvACLcBGAs/s1600/DELL%2BBIOS%2BSETTING.jpg. Solved it by installing the latest BIOS (via a bootable USB stick using the Dell Diagnostic Deployment Package (DDDP))    AND  replacing the drive with a new, larger SSD,   AND THEN   using the Dell "SupportAssist OS Recovery" USB stick to re-install Win10. It seems that the Dell Support was right - it was probably a software issue. Test ran and stopped because "Hard drive not installed" 4. Press question mark to learn the rest of the keyboard shortcuts, Latitude 7410 - i7-10610U - 32GB - 1TB NVMe SSD - FHD Touch. Dell XPS 15 9560 has a battery capacity of 97 WHr. 6. level 2. Dual Boot Windows and Linux Mint on Dell XPS 15 9560. 4. Dell hard drive not found may also happen if the computer isn’t physically … Thread Status: Not open for further replies. Another update - and the problem hopefully resolved. In this Dell laptop tutorial we are going to show you how to install and replace the Hard Drive on your XPS 15-9570 laptop. If all else fails, you can update BIOS to the latest version with a USB drive holding the downloaded .exe, and or try a new/known good hard drive. Advantages of installing Kali Linux on Dell XPS 15 9560 Hello, I would like to ask some help because my dell xps 15 9560 sometimes gets this error where when I power it on, a message appears that says that "The Hard Drive is Not Installed". Just to follow up: I gave AHCI a try again with the PM951. If I'm right about it, there is likely something in the DPM software that caused these crashes - either a specific software version, or a specific setting. After some googling, it seems this is a problem with Dell drivers. Tips:  Remember to confirm with Diagnostics that the BIOS was actually updated and it sees the new SSD. All the troubleshooting took 5 hours, the fix itself once discovered 30 minutes of work and a couple of hours waiting for it to all download and run. (That itself was an hour lost.). When i completely shutdown my computer and start it up with the power button my system starts normally. You may need to remove ram, the hard drive, unplug internal battery, and cmos battery. Best I can figure is a Windows Update resolved the issue. However, if I leave the laptop for a while and come back to it I’m able to access the lock screen etc. So far, so good. Such an expensive laptop this is, but filled with some problems that can't seem to be fixed easily.. open BIOS setting (press F2), change between AHCI and RAID https://2.bp.blogspot.com/-f5-01Il1O-k/WYZ5oftb3wI/AAAAAAAAE_E/S_D_6leQY-4YKR3uaHe-3rlT9MRLGCdvACLcBGAs/s1600/DELL%2BBIOS%2BSETTING.jpg, I actually checked the BIOS settings for the SATA configurations.. Plug the old SSD into any USB port on the XPS 15. Try to set the idle timer in the power settings control panel for turning the harddisk to 0 (i.e. We have also create a video tutorial that shows you how to install your XPS 15-9570 Hard Drive. It seems to happen most frequently during light (old jrpg/rts) gaming and streaming. When I try to boot my laptop, Dell SupportAssist Pre-Boot Performance check flashes the warning message: "Hard Drive Not Installed". No more hard drive / wake up from sleep crashes - so far :-). In this Dell laptop tutorial we are going to show you how to install and replace the Hard Drive on your XPS 15-9550 (P56F001) laptop. where is that exactly? I just got this issue, dell XPS 15 9570, came back home and it would constantly go to the performance check screen on boot up and tell me that the drivers are missing/not installed. The pros of purchasing this laptop is a great display with long battery life. 1 year ago. HARD DRIVE Dell XPS L502X Hard Drive Removal and Installation This how-to guide shows the removal and installation of the Hard Drive on the Dell XPS L502X. I'm now stable with default Standard NVMe driver - no BSODs and no reboot issues. Checking hard drive cable. Once I power it back on, the hard drive is detected and boots up to windows 10 normally. Select the “Something Else” option to create partitions on your machine and “Continue”. A routine Dell update, not even sure what it updated now. Dual Boot Windows and Linux Mint on Dell XPS 15 9570. Press the power button in the top right corner to boot the laptop. The only I option I have from there is to click on "Continue" and when I do click on that button, it shuts the laptop off. This makes me real sad ;(. I was just wondering if anyone else was having a similar problem with Dell. The problem can cause slow file transfers and more time to load a program. I thought my drive had failed :(But no. How much did it all cost? This will take you set by set through the complete installation and replacement process. Getting a secondary drive is probably your only way to know for sure. It seems like the XPS 13 would accept an NVMe drive, but it came with an M.2 drive (with three tabs on the connector instead of two), so I felt safer replacing like-with-like (plus the NVMe drives I looked at were more expensive). (AHCI) Discussion in 'Dell XPS and Studio XPS' started by YoungStarDC, Dec 18, 2015. New Dell XPS 15 9500- Hard drive not installed 0155 message. Finally, Windows 10 Pro 64-bit is pre-installed. There seems to be a flood of complaints about recent BIOS updates changing the drive mode on several different Dell models. Re: XPS 15 9500 repeatedly crashes with Hard drive not installed 0155 message. Booting --> F12 --> Diagnostics confirmed the original SSD drive was absent (whether it was in the slot or not). Go into BIOS setup (f2 at powerup) and make sure legacy mode is not enabled. Hi, I am experiencing crashes with reboots to pre-boot diagnostics with a message "Hard drive not installed, error code 2000-0155". I have tried re-seating the 512gb SSD and still no luck. All data on the HD was lost, of course, but the laptop works again. My hard drive does not show up anymore. There's a good chance it's the motherboard though. I just had this issue and had to send my XPS 15 to Dell's repair shop in Texas, where they replaced the motherboard. It is caused because of disorganized information which takes more time to put through data fragments on the drive. In short,  "Hard Drive - Not Installed" kept appearing. Original system (not a clean install) with all latest Dell updates. Select “New” from Drive options and select the size, and click “OK” (Remember 1GB = 1024MB) Once you have selected your preferred hard drive to select it from the list and click Next. Press and hold power button for ~15 seconds. 7. Any advice? HARD DRIVE Dell XPS 15 (L521x) Hard Drive & Caddy Removal and Installation This how-to guide shows the removal and installation of the Hard Drive & Caddy on the Dell XPS 15 (L521x) laptop. DELL XPS 15 9550 Hard Drive - Not Installed. XPS 15 9550 - Hard Drive not installed. I've been having a hard time with my new dell XPS 15. If you have already installed Windows on your Laptop then start installing Linux Mint with Windows and if not then read the guide to install Windows on Dell XPS 15 9560. Reboot. These installation instructions have be made into 6 easy to follow printable steps. 3. A small Phillips head screwdriver and a plastic scribe is needed for this repair. 1. I bought my dell xps 15 a month ago, and already I’m having issues. New XPS 15 9500 repeatedly crashes with Hard drive not installed 0155 message. Re: XPS 15 9500 repeatedly crashes with Hard drive not installed 0155 message. Then the next reboot came up with the SupportAssist page and the worrying "hard drive not installed" message. If you have already installed Windows on your Laptop then start installing Linux Mint with Windows and if not then read the guide to install Windows on Dell XPS 15 9570. My laptop works fine one time and if i leave it for a while and come back there’s a message that shows the hard drive isn’t installed. Immediately press and hold F12 until the Boot … Slow Hard Drive in Dell XPS 15 9560. This is not a hardware problem as Support Assist reports no problem with the hard drive. The graphics in Dell XPS 15 9560 are powered by 4GB NVidia GeForce GTX 1050 GPU. Help. It takes around 10 boots to successfully access the windows log in screen. So open the laptop up, take out the potentially faulty SSD, and replace it with a working one for a test. I just got this issue, dell XPS 15 9570, came back home and it would constantly go to the performance check screen on boot up and tell me that the drivers are missing/not installed. If it works, it was the SSD, if it doesn't, it's the motherboard. Create Partitions You can face a slow hard drive problem with your Dell XPS 15 9560 which can also be caused by Windows 10. Meaning, the SSD died. Only system software I got elsewhere was Intel RST (I left it installed). 1. I can I … Hopefully you are in warranty still. In 'Dell XPS and Studio XPS ' started by YoungStarDC, Dec 18, 2015 crashes with Hard -! 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